COMMITMENT TO RESPONSIBLE GAMING
Gaineroo Pty Ltd (ACN: 638 202 114), operating as Aussie Winners Club, is committed to promoting responsible gaming practices and providing a safe, controlled environment for lottery participation. We recognise that while lottery games are a form of entertainment for the majority of participants, they can pose risks for vulnerable individuals and those predisposed to problem gambling behaviours.
This Responsible Gaming Policy outlines our comprehensive approach to harm prevention, user protection, and regulatory compliance in accordance with the Gaming Control Act 1993 (NT), the Interactive Gambling Act 2001 (Cth), and industry best practices established by recognised gambling harm reduction organisations in Australia.
Our commitment extends beyond legal compliance to encompass proactive measures designed to identify, prevent, and address potential gambling-related harm before it escalates. We work in partnership with leading Australian support organisations to ensure that users have access to professional assistance, educational resources, and effective intervention tools.
TABLE OF CONTENTS
- UNDERSTANDING THE RISKS
- AGE VERIFICATION AND ELIGIBILITY
- SPENDING CONTROLS AND LIMITS
- SELF-EXCLUSION TOOLS
- WARNING SIGNS OF PROBLEM GAMBLING
- SUPPORT RESOURCES AND ASSISTANCE
- PLATFORM SAFEGUARDS AND MONITORING
- REGULATORY COMPLIANCE AND REPORTING
- STAFF TRAINING AND AWARENESS
- CONTACT AND SUPPORT INFORMATION
1. UNDERSTANDING THE RISKS
Lottery participation, like all forms of gambling, involves financial risk and the potential for loss. While most participants engage with lottery games as a form of entertainment, it is important to understand the inherent characteristics that can contribute to problematic gambling behaviours:
- Unpredictable Outcomes: Lottery draws are based entirely on chance, with no skill or strategy capable of influencing results. The odds of winning major prizes are extremely low, and losses are statistically more likely than wins.
- Financial Risk: All money spent on lottery tickets should be considered entertainment expenditure that may not be recovered. Lottery participation should never be viewed as an investment strategy or a reliable source of income.
- Psychological Factors: The excitement of potential wins, near-miss experiences, and intermittent reinforcement patterns can trigger psychological responses that may lead to increased spending or compulsive behaviours in susceptible individuals.
- Accessibility: Digital platforms provide 24/7 access to lottery products, which can increase the frequency of participation and make it more difficult to maintain spending control.
We encourage all users to approach lottery participation with realistic expectations, clear spending boundaries, and an understanding that gambling should never be used as a solution to financial problems or emotional distress.
2. AGE VERIFICATION AND ELIGIBILITY
Access to Aussie Winners Club is strictly restricted to individuals who are 18 years of age or older. This age restriction is mandated by Australian gambling legislation and is rigorously enforced through multiple verification mechanisms:
- Identity Documentation: All users must provide government-issued identification during the registration process, which is verified against official databases and document authentication services.
- Payment Verification: Financial instruments used for deposits must be registered in the user's verified name, providing an additional layer of age and identity confirmation.
- Ongoing Monitoring: Our systems continuously monitor for indicators of underage access, including suspicious account activity, payment patterns, or verification discrepancies.
- Immediate Action: Any account suspected of belonging to a minor is immediately suspended, and all associated funds are returned in accordance with regulatory requirements.
We maintain a zero-tolerance policy regarding underage gambling and work closely with regulatory authorities to ensure the effectiveness of our age verification systems.
3. SPENDING CONTROLS AND LIMITS
Aussie Winners Club provides comprehensive spending control tools designed to help users maintain responsible gambling habits and prevent excessive expenditure:
Deposit Limits
- Daily Limits: Users can set maximum daily deposit amounts that cannot be exceeded within a 24-hour period.
- Weekly Limits: Rolling 7-day deposit limits provide broader spending control over weekly gambling expenditure.
- Monthly Limits: 30-day rolling limits help users manage their overall monthly gambling budget.
- Cooling-Off Periods: Limit increases are subject to a 24-hour cooling-off period, while limit decreases take effect immediately.
Spending Alerts and Notifications
- Automatic notifications when users approach their self-imposed spending limits
- Weekly and monthly spending summaries delivered via email
- Real-time balance and expenditure tracking within the user account
- Customisable alerts for unusual spending patterns or frequency of play
Session Management
- Automatic session timeouts to encourage regular breaks
- Optional session time limits with mandatory cooling-off periods
- Reality checks displaying time spent and money wagered during active sessions
All spending control tools are designed to be user-friendly, easily accessible, and immediately effective. Users are encouraged to set conservative limits based on their disposable income and to treat lottery expenditure as entertainment rather than investment.
4. SELF-EXCLUSION TOOLS
Self-exclusion is a powerful tool that allows users to voluntarily restrict their access to gambling services for a specified period. Aussie Winners Club offers multiple self-exclusion options to accommodate different needs and circumstances:
Platform Self-Exclusion
- Short-term Exclusion: 24 hours to 6 months, with immediate effect and no option for early reversal
- Long-term Exclusion: 6 months to 5 years, with enhanced verification requirements for account reactivation
- Permanent Exclusion: Indefinite account closure with no option for reactivation
National Self-Exclusion Programs
We participate in and honour exclusions registered through recognised national self-exclusion schemes, including:
- BetStop: Australia's national self-exclusion register for online gambling services
- State-based Programs: Regional self-exclusion systems operated by state gambling regulators
- Industry Databases: Shared exclusion lists maintained by licensed gambling operators
Self-Exclusion Process
- Request Submission: Users can initiate self-exclusion through their account settings or by contacting customer support
- Immediate Implementation: Exclusion takes effect immediately upon confirmation, with account access suspended
- Comprehensive Blocking: All marketing communications, promotional offers, and account-related correspondence are ceased
- Support Referral: Users are provided with information about professional gambling support services
- Reactivation Controls: Strict verification and cooling-off procedures apply to any reactivation requests
During any self-exclusion period, we will not accept deposits, process withdrawals, or permit any form of gambling activity on the excluded account. Users who attempt to circumvent self-exclusion by creating new accounts will have all accounts permanently closed.
5. WARNING SIGNS OF PROBLEM GAMBLING
Problem gambling can develop gradually and may not be immediately apparent to the individual affected. We encourage all users to be aware of the following warning signs and to seek help if they recognise these patterns in their own behaviour:
Financial Warning Signs
- Spending more money on lottery tickets than originally intended
- Borrowing money or using credit to fund lottery participation
- Lying to family or friends about gambling expenditure
- Neglecting bills or financial obligations to fund gambling
- Chasing losses by increasing spending or frequency of play
- Viewing lottery participation as a way to solve financial problems
Behavioural Warning Signs
- Feeling anxious, irritable, or restless when unable to gamble
- Gambling for longer periods or more frequently than planned
- Unsuccessful attempts to reduce or stop gambling
- Preoccupation with gambling, including constant thoughts about past wins or future opportunities
- Using gambling as an escape from stress, depression, or other emotional problems
- Neglecting work, family, or social responsibilities due to gambling activities
Emotional Warning Signs
- Feeling guilty, ashamed, or secretive about gambling behaviour
- Mood swings related to gambling wins and losses
- Increased tolerance, requiring larger amounts of money to achieve the same level of excitement
- Denial about the extent or impact of gambling behaviour
- Relationship conflicts arising from gambling activities
If you recognise any of these warning signs in yourself or someone you know, we strongly encourage seeking professional help immediately. Early intervention is crucial for preventing gambling problems from escalating.
6. SUPPORT RESOURCES AND ASSISTANCE
Aussie Winners Club is committed to connecting users with professional support services and resources for gambling-related concerns. We maintain partnerships with leading Australian organisations that specialise in gambling harm prevention and treatment:
National Support Services
Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7 free and confidential)
Live Chat: Available on website
Services: Counselling, information, referrals, and online support groups
Lifeline Australia
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7 crisis support)
Services: Crisis counselling, suicide prevention, and mental health support
State-Specific Services
| State/Territory |
Service |
Contact |
| New South Wales |
Gambling Help NSW |
1800 858 858 |
| Victoria |
Gambler's Help |
1800 858 858 |
| Queensland |
Gambling Help Queensland |
1800 858 858 |
| Western Australia |
Problem Gambling Support Services |
1800 858 858 |
| South Australia |
Gambling Help SA |
1800 858 858 |
| Tasmania |
Gambling Support Tasmania |
1800 858 858 |
| Northern Territory |
Amity Community Services |
1800 858 858 |
| ACT |
Gambling and Gaming Support |
1800 858 858 |
Online Resources and Tools
- BetStop: National self-exclusion register (betstop.gov.au)
- Gambling Help Online: Self-help tools and educational resources
- GamCare: International support and information (gamcare.org.uk)
- Responsible Gambling Council: Educational materials and assessment tools
Family and Friends Support
Problem gambling affects not only the individual but also their family and friends. Support services are available for those who are concerned about a loved one's gambling behaviour:
- Family counselling and support groups
- Educational resources about problem gambling
- Guidance on how to approach and support someone with a gambling problem
- Financial counselling and debt management assistance
All support services listed are free, confidential, and staffed by trained professionals who understand the complexities of gambling-related problems.
Aussie Winners Club employs advanced technological and procedural safeguards to identify and respond to potential gambling-related harm:
Automated Monitoring Systems
- Spending Pattern Analysis: Algorithms monitor for unusual increases in spending frequency or amounts
- Session Duration Tracking: Extended gaming sessions trigger automatic alerts and intervention prompts
- Behavioural Analytics: Machine learning systems identify patterns consistent with problem gambling behaviours
- Risk Scoring: Comprehensive risk assessment based on multiple behavioural and financial indicators
Intervention Protocols
- Automated Alerts: Real-time notifications when risk thresholds are exceeded
- Mandatory Breaks: Enforced cooling-off periods for high-risk accounts
- Account Reviews: Manual assessment of flagged accounts by trained staff
- Proactive Contact: Outreach to users showing signs of gambling-related harm
Responsible Marketing Practices
- No marketing to self-excluded individuals or those under 18
- Prominent display of responsible gambling messages in all communications
- Prohibition of misleading claims about winning probabilities
- Inclusion of support service information in all marketing materials
- Compliance with advertising standards and industry codes of practice
Data Protection and Privacy
All monitoring and intervention activities are conducted in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Personal information collected for responsible gambling purposes is:
- Used solely for harm prevention and user protection
- Stored securely with restricted access
- Retained only as long as necessary for protective purposes
- Not shared with third parties except as required by law or for user safety
8. REGULATORY COMPLIANCE AND REPORTING
Aussie Winners Club operates under strict regulatory oversight and maintains comprehensive compliance with all applicable gambling laws and regulations:
Licensing and Regulation
- Northern Territory Licence: Licensed under the Gaming Control Act 1993 (NT) with ongoing compliance monitoring
- Federal Compliance: Full adherence to the Interactive Gambling Act 2001 (Cth) and related regulations
- Industry Standards: Compliance with Australian gambling industry codes of practice and responsible gambling standards
Reporting and Transparency
- Regular reporting to regulatory authorities on responsible gambling measures and outcomes
- Annual publication of responsible gambling statistics and initiatives
- Participation in industry research and harm minimisation studies
- Cooperation with academic institutions and public health organisations
Continuous Improvement
- Regular review and updating of responsible gambling policies and procedures
- Implementation of new harm minimisation technologies and techniques
- Staff training and development in responsible gambling practices
- Stakeholder consultation and feedback incorporation
9. STAFF TRAINING AND AWARENESS
All Aussie Winners Club staff members receive comprehensive training in responsible gambling principles and practices:
Training Components
- Problem Gambling Awareness: Understanding the signs, causes, and impacts of gambling-related harm
- Intervention Techniques: Appropriate methods for approaching and assisting customers showing signs of gambling problems
- Support Resources: Comprehensive knowledge of available support services and referral procedures
- Legal and Regulatory Requirements: Understanding of compliance obligations and reporting requirements
- Customer Communication: Sensitive and effective communication strategies for discussing gambling-related concerns
Ongoing Development
- Regular refresher training and updates on best practices
- Access to professional development opportunities in responsible gambling
- Participation in industry conferences and training programs
- Collaboration with gambling support organisations and experts
If you have concerns about your gambling behaviour or need assistance with responsible gambling tools, please contact us immediately:
Aussie Winners Club Support
Email: support@aussiewinnersclub.com
Phone: (+61) 480 877 778
Available: Monday to Friday, 9:00 AM to 5:00 PM AEST
Immediate Help (24/7)
Gambling Help: 1800 858 858
Lifeline: 13 11 14
Online: www.gamblinghelponline.org.au
Self-Exclusion
BetStop National Register: betstop.gov.au
Platform Self-Exclusion: Available through your account settings or by contacting support
Remember: Gambling should be fun, not a source of stress or financial hardship. If gambling is no longer enjoyable or is causing problems in your life, help is available. You are not alone, and recovery is possible with the right support.
IMPORTANT REMINDER: Lottery games are based on chance and involve financial risk. Set limits, stay in control, and play for fun — not income or recovery. Gambling is never a solution to financial stress. For free and confidential support, call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au.
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